Your First Cannabis Delivery Order: A Step-by-Step Checklist

Your first cannabis delivery order in Massachusetts takes a little more setup than the ones after it. State rules require an ID check before the first delivery, only certain addresses qualify, and there's a legal limit on what one order can hold. None of it is complicated, but a missed step can easily delay a first order. This checklist walks through everything in order, from confirming your address to the handoff at the door. It's for adults 21 and over.

Key takeaways

• You must be 21+ with a valid, unexpired government-issued photo ID that shows your date of birth.
• Your ID has to be pre-verified before your first delivery. Do it when you create your account, not when you need an order.
• Delivery goes only to a residence: a house, condo or apartment. No hotels, dorms or offices.
• One order can hold up to two ounces of flower or the equivalent (10 g active THC in concentrates, 1,000 mg in edibles).
• Only you can receive the order. The driver checks your ID, your proof of order and your signature.

Step 1: Check that your address qualifies

Before you browse, make sure delivery can actually reach you. Two things decide that.

Your town. Since Chapter 65 of the Acts of 2026, adult-use delivery is allowed statewide unless a municipality holds a delivery waiver from the Cannabis Control Commission (CCC). The CCC's Municipal Zoning Tracker lists each town's status. Our delivery areas page lists every town and Boston neighborhood we serve, from Jamaica Plain to Quincy.

Your address type. State regulations allow delivery only to a residence, which they define as a house, condominium or apartment. The definition excludes:

• Dormitories and other on-campus college or university housing
• Hotels, motels, bed-and-breakfasts and other commercial hospitality operations
• Federal public housing listed by HUD
• Shelters and residential programs

So an office, a hotel room or a dorm won't work, even for a one-time order.

Step 2: Have the right ID ready

Massachusetts delivery rules set a standard rather than a list of brands: a valid, unexpired government-issued photo ID that bears a date of birth, showing you're 21 or older. Our checkout lets you choose a driver's license, state ID card, passport or military ID.

Two practical points:

• Use one ID and stick with it. The driver has to match the ID at your door to the one you pre-verified. If you pre-verify with a passport and show a driver's license at the door, expect a problem.
• Check the expiration date. An ID that expires between pre-verification and delivery no longer meets the standard. If you've renewed, upload the new card before ordering.

Our ID requirements guide covers the edge cases, including out-of-state IDs.

Step 3: Create your account and pre-verify

Under 935 CMR 500.145, a Delivery Operator has to examine and authenticate the ID you'll use at the door before your first individual order. That's pre-verification, and it happens once. In our checkout you upload a photo of your ID, and our team reviews it before your order goes out.

Do this step first, even if you aren't ready to order yet. It's the step that can hold up a same-day first order, and once it's done, every later order skips it.

The regulations limit the personal information a licensee can collect and require it to be kept confidential. Our privacy policy explains what we store, including your ID image, and for how long.

Step 4: Build one complete order

A few rules shape your cart:

• The two-ounce cap. An individual delivery order can't exceed two ounces of marijuana or its dry-weight equivalent. Under the CCC's April 2026 administrative order, two ounces of flower equals 10 grams of active THC in concentrates or 1,000 milligrams of active THC in edibles. Checkout flags a cart that goes over. See how mixed carts count in our purchase and possession limits guide.
• One delivery per day. A Delivery Operator can't deliver to the same consumer at the same residence more than once per calendar day. If you forget rolling papers, they wait until tomorrow, so add accessories now.
• Shelf-stable only. Only shelf-stable finished products can be delivered.

Read the lab data before you add to cart

When you can't hold the jar, the product page has to do the work. Every product page shows its lab summary from the state tracking system when it's available: potency, contaminant screens and the test date. If you haven't read one before, our lab results explainer goes field by field, and THC percentage explained covers why the biggest number isn't the whole story.

New to a category?

If you're choosing between flower, pre-rolls, vapes and edibles for the first time, go slowly. Edibles in particular work differently from inhaled products. The state-required warning says it plainly: the impairment effects of edibles may be delayed by two hours or more. Start low, go slow, and read our first-timer's edibles guide before you order.

Step 5: Check out

At checkout you'll confirm four things.

1. Your delivery window. Our windows are 12–2pm, 2–4pm, 4–6pm, 6–8pm, 8–10pm and 10–11pm Monday to Saturday; 12–2pm through 8–10pm on Sunday. Same-day orders need to be in by 9pm (7pm on Sundays).
2. Your address and access notes. Add your unit number, buzzer or callbox code, and which door to use. Triple-deckers, big apartment complexes and houses set back from the street all go faster with a clear note.
3. Your payment. We accept cash or debit card. The minimum order is $50 and the delivery fee is $4.
4. Your total. Delivered cannabis is taxed the same way as cannabis bought in a store: a 10.75% state excise on top of the 6.25% sales tax, plus a local option tax of up to 3%. You see the full total before you place the order. The cannabis taxes guide has a worked example.

State law also sets the outer limit on timing: every delivery has to be completed between 7:00 a.m. and 11:00 p.m. local time, and a town can narrow that window but not widen it. Planning an evening order? Our guide to same-day and late-night delivery in Boston explains how windows and cutoffs interact.

Step 6: Get ready for the driver

A few minutes before your window starts:

• Be home, and be the one who answers. Only the consumer who placed the order can receive it. A roommate, partner or parent can't sign for you, even if they're over 21.
• Have the same ID in hand that you pre-verified.
• Keep your phone on in case the driver needs directions.
• Clear the path. If there's a gate code, a side entrance or a dog, say so in your notes.

Step 7: The handoff

Before handing anything over, the driver has to do three things under 935 CMR 500.145(5):

1. View your government-issued ID, the one you pre-verified.
2. View your proof of order, generated when you ordered.
3. Take your signature and check that it matches the photo ID.

That's it. The check exists to confirm the order is going to the verified adult who placed it, and it takes a moment when everything matches. Delivery vehicles are unmarked, and product can't be visible from outside the car, so there's nothing on the street to announce what's arriving.

If something goes wrong

Most first-order problems come from a handful of causes:

If an order can't be completed, contact us about it and your payment, and see our terms for how cancellations are handled.

After it arrives

Store your products securely and out of reach of anyone under 21; our storage guide covers child-resistant options. You can't consume cannabis in public places or on federal land in Massachusetts, it's illegal to have an open container in a car's passenger area, and it's illegal to drive impaired.

The printable version

• ☐ I'm 21 or older, with a valid, unexpired government photo ID
• ☐ My address is a house, condo or apartment in a town we serve
• ☐ My account is created and my ID is pre-verified
• ☐ My cart fits within two ounces or the equivalent
• ☐ I've checked the lab data on what I'm ordering
• ☐ I've picked a window I'll be home for and added access notes
• ☐ I'll have the same ID in hand when the driver arrives

Ready? Browse the menu, or read how cannabis delivery works in Massachusetts for the full picture.

This guide reflects Massachusetts rules as of September 2026 and isn't legal advice. For adults 21+ only.