How do I change or cancel my order?

Change or Cancel an Order | Cannabis Delivery MA Help

Short answerCancel free until your driver is on the way. After that, cancelling costs $4. The fee is added to your next order. You can change the delivery window or items within 5 minutes of ordering, before it's packed, and update delivery notes until your driver is on the way, all from your order page.

Plans change, and that's fine. Here's what you can change, how long you have, and when a fee applies.

Changing your order

Open your order page from your confirmation, from the link in our messages, or from your orders in your account.

For 5 minutes after you place your order, you can:

change your delivery window, or
change your items,

as long as we haven't started packing it. Your order page shows a countdown, so you can see how long you have left.

Delivery notes, like a gate code or which door to use, can be updated right up until your driver is on the way.

After that, call us at 857-242-0721 and we'll do our best to help. We can't promise every change once your order is packed, but we'll always tell you what's possible.

Cancelling your order

Cancel free until your driver is on the way. After that, cancelling costs $4.

Before your driver is on the way, cancelling costs nothing. That isn't limited to the first 5 minutes: whether your order has just been received, accepted or packed, cancelling costs nothing. Cancel from your order page, or call us.

Once your driver is on the way, your order page tells you before you confirm ("Cancelling now adds a $4 cancellation fee to your next order"), and the button shows the amount, so nobody pays a fee they didn't see. The $4 cancellation fee is added to your next order as its own line. It isn't taxed, and you pay it at the door with that order.

The cancellation fee applies only once your driver is on the way. Cancelling earlier never costs anything. If you think the fee shouldn't apply, contact us and we'll look at it.

A delivered order can't be cancelled. All sales are final once your order is delivered.

If you're not home when the driver arrives

That's different from cancelling. Your driver waits at least 5 minutes, and if no one is there, a $10 missed-delivery fee is added to your next order. If you know you won't make it, let us know early: cancel free until your driver is on the way. After that, cancelling costs $4. More in When your driver arrives.

Need a hand?

Call us at 857-242-0721, chat with us on this site or email support@cannabisdeliveryma.com.

When your driver arrives: the wait and missed deliveriesYour driver waits at least 5 minutes and calls or texts you while they wait. If no one is there, a $10 missed-delivery fee is added to your next order as its own untaxed line. The person who placed the order must be there with their physical ID.

If something's wrong with your orderCheck your order at the door before you accept it and pay. All sales are final and there are no refunds; at the door you accept the whole order or refuse the whole order. If something isn't right, tell your driver before you accept, or call us at 857-242-0721.

Paying at the door: delivery fee, cash, debit and tipsYou pay your driver at the door with cash or a debit card. Nothing is charged online and orders aren't prepaid; we never ask for your card number online, so card numbers never reach our systems. The amount due at the door is rounded up to the next whole dollar for easy change, and checkout shows it. Paying by debit: your driver will ask to charge the amount due rounded up to the next $5, and the card reader adds a $3.50 fee on top. The rounded-up amount is not given back as change. Checkout shows the amount to expect on your card before you place the order.